Learn about the opportunities available to you based on the rising demand for BPO (business process outsourcing) services! BPO is the outsourcing of specific business functions or processes. This track focuses on how to best build and manage a BPO practice focused on the outsourcing of the back office.

Topic #1: Best Practices in Building a Virtual Accounting Support Business

Cloud-based technology now makes it possible to deliver top quality accounting services virtually. In this session, we will discuss how to best leverage the cloud to efficiently and effectively provide virtual accounting support, and how to build a variable cost-based business that is both profitable and manageable.

Topic #2: BPO Practice Management Roadmap

This session will provide you with a tactical roadmap to assist you with implementing and managing systems to (1) recruit, train, manage and retain a talented team, (2) develop and close clients as well as manage the relationships with your clients, and to (3) efficiently manage your own back office while monitoring Key Performance Indicators to keep you focused on your financial goals.

Topic #3: WorkFlow 101: Automate Service Delivery and Ensure Service Excellence

As your practice scales, the volume of tasks and requests related to your clients can become overwhelming. Learn how to best manage all of your critical client information and deliverable by developing a workflow to ensure that both your clients and your team are satisfied, while at the same time, maintaining profitability for your practice.